General terms and conditions
1.General
The General Terms and Conditions have been compiled in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce.
The online store www. mynuti .si is operated by the company BITAX doo, Attemsov trg 9 B, 3342 Gornji Grad , Slovenia, tax number: SI 23779861 (we are a VAT payer), registration number: 1807340000 (hereinafter referred to as the "Seller"). The company is entered in the Ljubljana Court Register on 10.3.2003 , number SRG: 1/37505/00 .
2.Accessibility of information
The seller undertakes to always make the following available to the user:
- data on the identity of the Seller (mainly the company name and registered office and the register number where the company is registered);
- contact information that enables the user to communicate quickly and efficiently with the Seller (email address, telephone number, etc.);
- information about the essential characteristics of products or services offered by the online store, including after-sales services and warranties;
- information about the availability of products or services from the online store's offer;
- the method and conditions of delivery of products or performance of services, in particular the place and time of delivery;
- information about the payment method;
- information on the validity period of the offer from the online store;
- information about the period within which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information about the possibility of returning products and whether and how much such a return costs the user;
- information about the user complaint procedure and details of the Seller's contact person for user contacts.
3. Product offer, delivery time and acceptance
Due to the nature of online business, the product offering in the online store changes and updates frequently and quickly.
The delivery time for products that are in stock is 2 to 3 business days for delivery in Slovenia, unless Pošta Slovenije or GLS delivers to an individual delivery address later. Each product from the online store is available within a reasonable time .
Due to the specific nature of doing business over the internet, the assortment in the online store is frequently changed and supplemented.
When placing a purchase order, the user can specify one of the following methods of receiving products:
- in person at the company's headquarters, in which case postage costs are not paid;
- upon postal receipt, in which case postage costs are also paid.
4. Payment methods
You can pay for your ordered products in several ways (choose when entering your order information):
* Payment by cash on delivery
* Payment by invoice
* Payment By credit card
* Payment via Pay-pal system
Products are paid for upon receipt of the goods, i.e. upon delivery. The buyer pays for the goods at the prices valid on the day the order was placed.
If you want to surprise someone with a gift, or pay by invoice, you can select invoice in the order, and write a different address or your wishes in the comment.
When paying by invoice, you save € 1.00 , which represents the transfer cost in the case of delivery on delivery. If you order on delivery, we will charge you an additional € 1.00 , which represents the transfer cost charged to us by the courier service.
5. Prices
The online price applies to all registered users of the online store. Surcharges may apply to the online price, depending on the selected payment method (see under Payment methods, point 4).
All prices in the online store are listed in euros and include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs.
DISCOUNTS - Discounts do not stack unless specified in the promotion.
6. Purchase process
Product selection
You do not need to register to purchase from our online store. On the website, there are "Add to Cart" buttons next to the products. By clicking on the button, you add the product to the cart.
Product removal
If the customer wants to remove a specific product from the cart, they must click on the "Empty Cart" link, located in the upper right corner of the website.
Placing an order
The buyer completes their order by clicking on the right button above "Checkout" and entering all the required information in the form on the website (name, surname, address, phone number, e-mail address). The buyer completes the order by clicking on the "Confirm order" button. If the message was successfully sent, the buyer receives a return email.
In the process of placing an order when concluding a distance contract using electronic means, the consumer explicitly confirms that he agrees to the payment by placing the order. The function that triggers the placing of the order is marked with the words "Confirm order", which informs the customer that the placing of the order is associated with the obligation to pay the company.
7. Purchase and sale agreement
The Seller shall issue a written invoice to the User who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase agreement in the form of a purchase order is stored in electronic form on the Administrator's server and is accessible to the User (Buyer) at any time in his/her user profile. The purchase agreement is concluded in the Slovenian language.
The purchase contract between the Seller and the user (buyer) is concluded at the moment the Seller confirms the order. From this moment on, all prices and other terms of purchase are fixed and apply to both the Seller and the user (buyer).
8. Right to withdraw from purchase, return of products, complaint, hidden defects
The consumer has the right to inform the company within 14 days of receiving the goods that he withdraws from the contract, without having to give a reason for his decision. In this case, the consumer is only charged with the costs of returning the product. The withdrawal period begins on the day the consumer receives the goods. The withdrawal is considered to be timely if it is sent within this period.
In the event of withdrawal from the contract, the company will immediately or no later than within 14 days of receiving the notification (the notification can be in physical form - mail or a message sent to our email address: info@ bitax.si ) about withdrawal from the contract, return all payments received.
The company returns the received payments to the consumer using the same payment method as the consumer used, unless the consumer has explicitly requested the use of another payment method and the consumer does not incur any costs as a result.
The consumer cannot request reimbursement of additional costs incurred if he explicitly opted for a type of shipment other than the most affordable standard shipment offered by the company.
In sales contracts, the company may withhold the refund of payments received until the returned goods have been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of collecting the returned goods himself.
If the consumer has already received the goods and withdraws from the contract, he shall return them or hand them over to the company or a person authorized by the company to take over the goods, immediately or at the latest within 14 days after notification. The consumer shall be deemed to have returned the goods on time if they are sent before the expiry of the 14-day return period.
In connection with the withdrawal from the contract, the consumer only bears the costs of returning the goods.
The consumer is liable for any reduction in the value of the goods if the reduction in value is the result of conduct that is not strictly necessary to establish the nature, characteristics and functioning of the goods. The consumer is not liable for any reduction in the value of the goods if the company does not inform him of the right to withdraw from the contract concluded at a distance, in accordance with the Consumer Protection Act.
If the product description states that due to the nature of the product, it cannot be returned, the consumer does not have the option of a refund.
The consumer does not have the right to withdraw from the contract for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery.
If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer's request as soon as possible, but no later than within eight days. The company must respond to the consumer's request in writing no later than eight days after receiving it, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
The return form can be found at this link: WITHDRAWAL FORM
The suitability of the goods for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements made by the seller or manufacturer about the characteristics of the goods, in particular through advertising, product presentation or indications on the goods themselves.
The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months from the date on which the defect was discovered.
The consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.
The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered.
If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after one year has passed since the item was delivered.
The provisions of the law governing contractual relations shall apply to liability for material errors, unless otherwise provided by that law.
9. Delivery
Products are delivered via GLS or Pošta Slovenije. According to this price list, delivery is only possible to addresses in Slovenia. Products will be delivered within 1 to 3 working days from the date of order if the product is in stock.
Package shipping costs:
Slovenian Post: € 3.99
GLS : 3.99 €
DELIVERY TIME: within 3 working days of placing the order (in principle the next working day). Otherwise, we will inform you.
For delivery outside Slovenia, please call us on 051 636 652 and place your order by phone or e-mail: info@ bitax .si.
Delivery abroad
It is also possible to ship to EU countries. If you provide an address abroad, shipping will be charged at a different price: € 16.99 .
If the purchase is not possible, the buyer can contact info@ bitax.si .
10. Privacy Policy
By purchasing, the buyer agrees to be informed about company news from time to time via e-mail, WhatsApp or SMS.
The company will store the consumer's data until cancellation. The buyer can access the contract by contacting the provider. In the event that the buyer orders a free e-book on our website, we reserve the right to retain their e-mail address for sending e-newsletters.
If you would like to stop receiving promotional communications, you can write to us at info@ bitax .si or call 051-636-652 . We will try to accommodate your request as soon as possible.
11. User reviews and product ratings
Opinions, comments and product ratings provided by users or visitors are part of the functionality of the online store and are intended for the user community.
The Seller and the Administrator are not responsible for the content of opinions, comments and product ratings provided by users or visitors. The Administrator reviews opinions, comments and ratings before publication and rejects those that contain obvious untruths, are misleading, offensive, obscene or, in the opinion of the Administrator, do not provide benefits to other users or visitors of the online store. The Seller and the Administrator are not responsible for the information in opinions, comments and ratings and disclaim any liability arising from this information.
By submitting an opinion, comment or rating, the user or visitor expressly agrees to the terms of use and the Administrator allows the publication of part or all of the text in all electronic and other media. The Administrator has the right to use the content of the opinion, comment or rating indefinitely and for any purpose that is in the Administrator's business interest, including publication in advertisements or other marketing communications. The author of the opinion, comment or rating simultaneously declares and guarantees that he is the owner of the material and moral copyrights for the written opinions, comments or ratings and that he transfers these rights to the Administrator free of charge, non-exclusively and indefinitely.
12. Responsibility
The Seller makes every effort to ensure that the information published in the online store is up-to-date and correct, but product features, delivery time or price may change so quickly that the Administrator is unable to correct the information published in the online store in a timely manner. In such a case, the Administrator or the Seller will notify the user (buyer) of the changes and allow him to cancel the order or change the order .
From the moment the shipment with the ordered products is sent to the post office, the seller is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of opening. In the above cases, the user (buyer) must initiate the complaint procedure with Pošta Slovenije or GLS . In the event of damage to the shipment, the user should do this by bringing the shipment to the nearest post office, GLS contact point, in the same condition as it was received, without adding or removing anything, and filling out the complaint report. The seller, together with Pošta Slovenije or GLS, will ensure that the complaint is resolved as soon as possible.
13. Complaints, disputes and application of law
The seller complies with applicable consumer protection regulations. The seller has an effective complaints handling system in place and has a designated person with whom the user (buyer) can contact by e-mail in case of problems. In case of problems, the user (buyer) can contact info@ bitax .si for help. The user (buyer) can submit a complaint to the e-mail address info@ bitax .si. The complaint handling procedure is confidential.
The Seller will confirm receipt of the complaint within five working days and inform the user (buyer) of how long it will take to process it and keep them informed about the progress of the procedure. The Seller will make every effort to resolve any disputes amicably. If an amicable resolution of the dispute is not reached, the court with exclusive jurisdiction in Ljubljana shall have exclusive jurisdiction over all disputes between the Seller and the user (buyer). The Seller and the user (buyer) as participants in electronic commerce mutually recognize the validity of electronic messages in court.
These General Terms and Conditions and all disputes between the Administrator, Seller and user (buyer) are governed by Slovenian substantive and procedural law, with the exception of rules of private international law that would indicate the application of any other law.
The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
14. Disclaimer
Product information and other advice on this website is not a substitute for appropriate medical care for health problems and is not medically recognized for the prevention of disease. Products and product claims on this website have not been evaluated by government agencies and are not intended to diagnose, treat or prevent disease. The information is for informational purposes only and is not intended to replace the advice of your doctor or other healthcare professional. If you are taking any medications or other nutritional supplements and if you suspect any health problems, consult your doctor or pharmacist before using our products. Consult your doctor or pharmacist before use regarding use, risks and side effects. We do not recommend use for pregnant and breastfeeding mothers, as well as children and people with any health problems. Please consult your doctor or pharmacist before use.
The claims for individual superfoods and dietary supplements are for informational purposes only and have not been confirmed by the European Food Safety Authority (EFSA).
All online content, both on the website and used for online advertising, was prepared by the Administrator and the Seller is not responsible for it.
15. Turn on your mind, demand an account
The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The buyer must take possession of the invoice and keep it immediately after leaving the business premises.
16. Changes to the general terms and conditions
In the event of changes in regulations governing the operation of online stores, data protection and other areas related to the operation of the Operator's online store, and in the event of changes in its own business policy, the Seller may amend and/or supplement these General Terms and Conditions, of which it will inform users in an appropriate manner each time, which includes in particular notification via the website www.futunatura.si. Any amendments and/or supplements to the General Terms and Conditions shall enter into force and apply upon the expiry of a period of eight days from the publication of the amendments and/or supplements. If an amendment and/or supplement to the General Terms and Conditions is necessary to comply with regulations, these amendments and/or supplements may exceptionally enter into force and apply in a shorter period.
A user who does not agree with the changes and/or amendments to these General Terms and Conditions must cancel their registration within eight days of the publication of the notice of change and/or amendment to the General Terms and Conditions, otherwise, after the expiry of this period, it shall be deemed that the user accepts the changes and/or amendments to the General Terms and Conditions and no evidence to the contrary shall be admissible. The cancellation of registration shall be made by the user in writing to the e-mail address: info@ bitax.si .
17. Credit note
TERMS OF USE: To use the credit, you must be registered for your next purchase. The credit can only be redeemed for your next purchase and only once. We cannot exchange the credit for cash or any other form of money. The credit can only be used as a credit for your next purchase.
The final amount of the credit is calculated at the checkout and amounts to 3% of the product price excluding VAT. The credit visible on the product is calculated based on the selling price for 1 piece of the product.
18. Coupons and Coupon Codes
The seller occasionally publishes a coupon code that the buyer can use when placing an order. The coupon provides the buyer with an additional discount on the entire purchase or on individual products. Only 1 coupon can be redeemed per order. Discounts are not cumulative.
19. Out-of-court settlement of consumer disputes
In accordance with legal regulations, BITAX doo does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act.
BITAX doo, which, as a provider of goods and services, enables online commerce in the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers here.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
The aforementioned regulation stems from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
20. Conformity of goods
The seller supplies the consumer with goods that meet the requirements of Articles 72, 73 and 74 of the Consumer Protection Act (ZVPot-1), where applicable, and is liable for any non-conformities that the goods had at the time of delivery.
The seller is liable for any lack of conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of delivery of the goods. It is presumed that the lack of conformity of the goods already existed at the time of delivery if it becomes apparent within one year of delivery of the goods, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods (food with a short shelf life) or the nature of the lack of conformity.
The goods are in conformity with the sales contract in particular when:
- corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other properties as required in the sales contract,
- it is suitable for the specific purpose for which the consumer needs it, and which the consumer informed the seller about no later than when concluding the sales contract, and the seller agreed to it,
- is supplied with all accessories and instructions, including installation instructions, as specified in the sales contract, and
- is updated as specified in the sales contract.
In addition to meeting the above requirements, the goods must also:
- be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the sector in question,
- be of such quality and correspond to the description of the sample or model made available to the consumer by the seller before the conclusion of the sales contract, where appropriate,
- be supplied with such accessories, including packaging, installation instructions or other instructions, which the consumer can reasonably expect to receive, where appropriate, and
- be of such quantity and have such characteristics and other properties, including those relating to durability, functionality, compatibility and safety, as are usual for goods of the same type and which the consumer can reasonably expect, having regard to the nature of the goods and taking into account any public statement made in advertising or labelling by or on behalf of the seller or other persons in the preceding links of the contractual chain, including the manufacturer.
21. Warranty
A guarantee is any obligation that a seller or manufacturer assumes towards a consumer in addition to the seller's legal obligations under the mandatory guarantee of conformity of goods, and by which he undertakes to repair or replace the goods free of charge to the consumer, or to refund part or all of the purchase price, when the goods do not meet the specifications or do not have the properties stated in the guarantee certificate or the relevant advertising message available at the time of conclusion of the contract or before.
According to the Consumer Protection Act (ZVPot-1), the guarantee is voluntary (market-based), if necessary.
The General Terms and Conditions were adopted by the Seller in Ljubljana on 10.3.2003 and updated on 5.1.2025.
We wish you a pleasant shopping experience in our online store!